Frequently Asked Questions

Yes. HTX Locks is licensed through the Texas Department of Public Safety Private Security Bureau, and we are fully insured and bonded. Every technician who arrives at your door carries proper identification, so you always know exactly who is working on your locks.

We serve the entire Greater Houston area, including the Heights, Galleria, Midtown, and Downtown, as well as surrounding communities like Katy, Sugar Land, Pearland, Spring, Cypress, Pasadena, and Missouri City. If you are anywhere inside the Beltway or in the nearby suburbs, we can reach you. Not sure if you are in our coverage area? Call us and we will tell you right away.

For emergency calls inside Houston, our typical response time is 20 to 40 minutes depending on traffic and your location. When you call, our dispatcher gives you an honest ETA before a technician is sent, and we keep you updated if anything changes. Scheduled appointments are booked at a time that works for you.

You will always know the cost before we begin. A standard service call typically runs $49 to $99, which covers the trip and diagnosis, and your technician quotes the full job price on site before touching a lock. There are no hidden fees and no pressure to approve work you do not want.

We accept all major credit and debit cards, cash, and common mobile payment options like Apple Pay and Google Pay. Commercial clients can arrange invoicing for ongoing or larger projects. You will receive an itemized receipt for every job.

Yes. Lockouts and lock failures do not keep business hours, so neither do we. Our phone line is answered around the clock, 365 days a year, and we dispatch technicians for emergencies at night, on weekends, and on holidays throughout the Houston area.

In the vast majority of cases, no. Our technicians are trained in non-destructive entry techniques, which means we pick or bypass the lock rather than drilling or breaking it. Drilling is a last resort reserved for high-security hardware that cannot be safely picked, and we will always explain your options before proceeding.

Rekeying changes the internal pins so old keys no longer work, and it is usually the faster, more affordable choice when your hardware is in good shape, such as after moving into a new home. Full replacement makes sense when a lock is worn, damaged, or you want to upgrade to higher-security or smart hardware. Our technicians will assess your locks on site and recommend whichever option genuinely fits your situation.

We cut and program keys and fobs for most makes and models, including Ford, Chevrolet, Toyota, Honda, Nissan, Dodge, and many European brands. Because we come to you and program keys on site, our prices typically run well below dealership quotes, and you skip the tow and the multi-day wait. Have your year, make, and model ready when you call and we can confirm availability and price.

Yes, smart lock installation is one of our most requested residential services. We install and configure major brands including Schlage, Yale, Kwikset, and August, and we help you choose a model based on your door type, your budget, and whether you want keypad, fingerprint, or app-based access. Every installation includes setup and a walkthrough so you leave comfortable using it.

Absolutely. We design and install master key systems that let owners and managers access every door with one key while employees carry keys only for the areas they need. Systems can be scaled from a single office suite to multi-building properties, and we keep documentation so future changes are simple.

For your protection, our technicians verify that you actually live in the home or own the vehicle before opening it. A driver's license, vehicle registration, lease, utility bill, or similar document works; if your ID is locked inside, we can verify it once the door is open. This step is a standard safeguard that reputable locksmiths follow, and it is part of how we keep Houston homes and vehicles secure.